Return Policy and Instructions

Return Policy

Beads, jewelry, and other items may be returned for an exchange, a refund, or a Store Credit. If the item was defective or not as described there will be no charge. If it is returned for other reasons there may be a restocking charge.

Returns received within 21 days of the ship date are eligible for a refund or exchange.

Returns received more than 21 days after the ship date may be handled by an exchange OR a store credit.

Shipping and handling charges are not refundable.


Return/Exchange Instructions

Step 1

Request a RMA (Return Merchandise Authorization) by email orders@erinsbeads.com
Please reference your confirmation order number and include item number(s), quantity returned, color(s), size information and instructions indicating if you want a refund or an exchange. If you want an exchange, please indicate item number, color, and size information.

Step 2

When you receive an RMA Number, package the items to be returned and mark the outside of the package with the RMA Number.

Step 3

Ship the package to:

Erins Beads
2643 Gulf to Bay Blvd.
Suite 1560-463
Clearwater, Fl 33759

You are responsible for return postage and for insuring your package to guard against loss or damage.

If you request a refund:

We will issue a credit to your charge card, and we will send you an email confirmation. Once we issue a credit to your charge card, allow 1-3 business days for it to be posted to your account. Shipping and handling charges are not refundable

If you request an exchange:

We don't normally charge for shipping exchanges, but we reserve the right to do so when making an exchange for anything other than a defective item.

If there is a balance due you, we'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. If there is a balance owed to us, we will charge the same card you used for your original purchase.  We will send you an email confirmation when your exchange is shipped.